Grand River, LP – Central Control Facility Controller

In mid 2014, an exciting Light Rail system in the Waterloo Region became a reality, linking people and communities within the Region.  The ION rail system is operated and maintained by Keolis Canada, a member of the Grandlinq consortium. As a world-class, reliable and integrated transport network, ION is central to the Provincial Legislation ‘Places to Grow Growth Plan for the Greater Golden Horseshoe’ and the Waterloo Region Council’s future vision to be a leader in sustainable living.

Position Description:

Working as part of a dynamic Operations Department, you will work in the Central Control Facility (CCF) to monitor the day to day operations of the system, managing on time performance of the LRV, monitoring the safety of the assets and the customers, managing disruption and works on or near the light rail. (all training will be provided)

Reporting to:

CCF Supervisor

Position Responsibilities:

  • Managing service performance within operational, emergency and incident response plans
  • Participate in the training of new employees and refresher training for current employees
  • Coordinating resources, which includes drivers and customer service staff, where required
  • Receive defective reports from Light Rail Vehicle Operators, provide first-line support to them, and report to the Rolling Stock Maintenance function if not resolved
  • Ongoing review of Operations Procedures. Production of daily operations reports and performance data
  • On-site incidence response, attending to incident and coordinate incident recovery as KDR Commander
  • Managing permit to works and site access authority including management of system power supply and of isolation and permit to work procedures with the technical department
  • Direct and co-ordinate all rail movement along the alignment and troubleshooting of defective equipment, report anomalies to the Infrastructure Department
  • Monitor safety and security via CCTV and help points. Assist the Customer Information/Services Officers with passenger information requests
  • Perform the duties of LRV Operator when required on the network
  • Any other duties as indicated by management
  • Nominated First Aider for KEO outside of office hours

Competencies Required:

  • Work as a Rail Safety Worker
  • Shift worker, including nights and weekends
  • Must hold an open drivers licence at all times
  • Proven knowledge in Microsoft Word, Excel, and PowerPoint
  • Must be able to sit in closed environment in the Operational Control Centre for most of the shift
  • Minimum completion of Grade 12. Certificates / Diploma in technical disciplines a plus.
  • Plus: Two years’ experience in the transport industry, either in a control centre environment or as a driver
  • Plus: Prior experience in managerial position

Profile Requirements:

  • Inspirational and motivational leader
  • Work well as part of a team and autonomously
  • Possess excellent communication, interpersonal and decision making skills
  • Be a team player who works toward reducing and resolving conflict when it arises
  • Possess both social and emotional intelligence
  • Able to remain calm and objective particularly under pressure
  • Must be willing to undertake competency unit training and assessment and licences requested to be able to conduct duties
  • Will be fluent in English with excellent written and verbal communication skills
  • Must be customer-focused with the ability to inspire your team with commitment and enthusiasm
  • Must be legally entitled to live and work in Canada
  • A highly self-motivated team player, with sound organizational skills
  • Able to supervise staff working on a wide ranged equipment and from diverse backgrounds
  • Able to demonstrate a high level of attention to detail
  • Capable of following work processes and routines
  • Able to demonstrate good verbal communication skills, especially by radio
  • Experienced in transportation in a dispatch role will be well regarded but not essential
  • Able to demonstrate analytical ability and problem-solving skills. Technical understanding and/or experience is a plus but not a must!

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

All Keolis Canada, GRLP employees have a responsibility to comply with and implement the Management System and to participate in processes, systems and procedures for Safety Environment and Quality that support Keolis Canada, GRLP business activities.

Responsibilities are set out below:

  • Comply with and implement the processes and systems that integrates a positive safety culture into everyday work activities and behaviours order to achieve Keolis Canada, GRLPs’ objectives and targets.
  • Comply with and implement, participate in and support the Keolis Canada, GRLPs’ continuous improvement processes and systems.
  • Participate in internal and external audits for continuous improvement of Keolis Canada, GRLPs’ systems and processes.
  • Attend education, awareness and training provided by Keolis Canada, GRLP, maintain the required competencies to perform the role.
  • Report all incidents and accidents in accordance with Keolis Canada, GRLPs incident reporting process
  • Participate in Keolis Canada, GRLPs injury management process.
  • Integrate SQE performance requirements into behaviours and activities, follow processes and systems and provide feedback to the SQE team to facilitate continuous improvement.
  • Comply with and implement Keolis Canada, GRLPs’ Fit for Work programs and system and attend work – fit for work.
  • Comply with and implement the SQE requirements for human factors identification and assessment.
  • Participate in, comply with and implement the processes and systems that facilitate corrective actions, opportunities for improvement and hazard reporting.


Candidates are invited to send their resume at [email protected]