Waterloo, ON – Performance & Business Analyst, Keolis Grand River

As part of the exciting Light Rail system in the Region of Waterloo, Keolis Grand River LP is the operator and maintainer of the ION rail system. As a world-class, reliable and integrated transport network, Keolis is central to the Region of Waterloo’s vision to be a leader in sustainable living and transportation.



  • Undertake the design, implementation, and ongoing enhancement of data infrastructure and software systems necessary to collect, store, report and analyze data from across all facets and sources and to ensure robust business reporting and enable continuous improvement.
  • Optimize the application of technology, both business and financial, to ensure an automated, robust and relevant business activity report.
  • The analyst is responsible for developing and maintaining relevant dashboards using Tableau to capture standard sets of KPIs to illustrate business performance.
  • Provide front line IT support where needed.



  • Diploma or Degree in Engineering, Computer Science, IT, Business, or equivalent experience
  • Minimum 3 years’ experience as a Business Analyst
  • Progressive experience in enterprise-wide, computerized business & business intelligence
  • Experience with budgeting responsibilities
  • Extensive knowledge of Excel, knowledge of Tableau, or other visualization tools
  • Able to work efficiently as a part of a team as well as independently
  • Self-starter to anticipate and resolve needs and requirements
  • Highly self-motivated team player, with sound organizational skills
  • Possess excellent interpersonal and decision-making skills
  • Proven ability to meet deadlines in a fast-paced environment
  • Communicate clearly and concisely in English, both verbally and in writing
  • Data management, interpretation and analysis skills
  • Proven ability to develop, present, implement systems and influence change
  • Experience in investigating operational requirements and problems, seeking business solutions or change processes
  • Proven ability to understand strategic direction, research opportunities, assess risk, analyze and summarize business and financial information
  • Understand systems set-up and large databases requirements to support data storage and transfer



  • Business Analyst certification
  • Certification in Project Management (PMP) or project management experience
  • Maximo or Other CMMS certification



  • Competitive salary
  • Group Benefits
  • RRSP matching
  • Education and Training Plan
  • Opportunity to make a difference!



If you are interested in this opportunity, please send your resume to: [email protected]

We thank all applicants in your interest in Keolis. Due to the volume of applications only those applicants selected for the next step will be contacted.




Keolis Canada, a Franco-Québec company, specializes in passenger transportation in Canada. Experts in intercity, urban, school, accessible, airport, charter and light rail transportation services, Keolis Canada offers safe and reliable high quality service thanks to a team of over 900 experienced employees. Keolis Canada operates a fleet of 396 vehicles. Every year, Keolis Canada transports almost 10 million passengers and over 1 million packages. Keolis Canada is part of the French firm Keolis Group.

The Keolis Group develops customized mobility solutions adapted to the changing needs of passengers and to the requirements of the communities that it serves. A leader in urban transportation in France, Keolis is a major player in the public transportation of passengers in Europe and around the world. The Keolis Group is owned by SNCF (70%) and Caisse de dépôt et placements du Québec (30%).


Keolis is an equal opportunity employer that considers employment applicants without regard to age, race, colour, national origin, citizenship, religion, creed, sex, sexual orientation, marital status, disability or any other protected status.

Keolis welcomes and encourages applications from women and people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the hiring process.