Maintenance Technician & Trainer - Waterloo




This position is responsible for the delivery and evaluation of assigned training programs to train, educate and/or certify Keolis Employees, contractors, consultants, etc., in various aspects of LRV and Facility maintenance (i.e. licensing, procedures, processes, safety protocol, maintenance, etc.). Works with manager when assigned to assist in the development of new training programs and/or the review, update and revision of existing training programs. Responsible for maintaining the Training Matrix. When no training is currently required, performs regular Electro-Mechanical Technician tasks.



  • Must be able to develop, update, or revise competency profiles, task listings, lesson plans, workbooks, manuals, job aids and a variety of training aids and materials;
  • Develop and revise student progress reports, practical and written test instruments;
  • Conduct training program evaluations and make recommendations for program improvements;
  • Conduct research including needs analysis, external/internal surveys, reviewing policies, procedures, work methods, safe practices, technical manuals, vendor information, legislation and regulatory requirements related to work;
  • Prepare and present a variety of reports and recommendations related to area of responsibility;
  • Take appropriate action and inform management regarding potential unsafe or inappropriate practices or situations;
  • Assume supervisory duties and responsibilities during emergency situations, equipment breakdowns, delays, and special events;
  • Participate in and provide input into pre-acceptance procedures of new vehicles, equipment, and facilities;
  • Trainer may be assigned to develop new training programs and/or review, update or revise existing training programs;
  • Assist in the review and assessment of new vehicle components and technologies;
  • Assist in the training and ensures the safety of representatives from outside agencies such as police, fire, and military anti-terrorist teams;
  • Assist in development of rules and regulations.



  • Operate revenue/non-revenue vehicles and/or using a wide range of equipment, tools, meters, gauges, above basic competency standards, in the performance of duties as required;
  • Determine proper operation, and the extent of wear and/or damage to LRV equipment;
  • Perform emergency repair work on rail vehicles in the shop, yard or main service line and involves responding to emergency calls either by riding the trains, or by driving to the scene in an emergency truck; inspecting, troubleshooting and, if possible, correcting/isolating problems while vehicles are in service;
  • Perform varied and complex work involving the inspection, maintenance, overhaul, modification, repair, testing and troubleshooting of electrical, electronic, hydraulic, and mechanical components and body equipment found on revenue and non-revenue rail transit vehicle;
  • Interpret test results to diagnose malfunctions, planning of troubleshooting procedures using schematics, diagrams and technical manuals;
  • Repair/overhaul hydraulic, pneumatic, electric brake systems components, gear drive units, wheels and other related equipment;
  • Assignments vary from the running repair nature to complete analysis of vehicle problems involving modifications and bench work associated with the removal, testing, troubleshooting, repairing/modifying and re-installing of components;
  • Energize and de-energize the overhead traction power system within the maintenance shop utilizing a LOTO process;
  • Support the testing, commissioning and maintenance activities of LRVs in yard or on mainline.
  • Safely supporting the return of LRV’s to the maintenance facility and to verify performance;
  • Conduct, support and operate re-railing equipment and acts as flag person for the protection of the public, employees and trains during emergencies and rerouting of trains;
  • Document and complete work orders to support work activities such as inspections repairs made, parts usage and work in progress;
  • Communicate and liaise with CFF staff as required to support revenue service operations;
  • Other duties as assigned.




  • Familiar with all applicable government legislation (Human Rights, OH&S Act, Fitness for Duty, and AODA), regulations, corporate policies and practices, and Collective Agreements;
  • Ability to apply adult education principles, instruction, assessment, testing and evaluation techniques, research methods, and program design and development methodologies;
  • Effectively deliver a comprehensive range of training programs to diverse groups in a classroom and at actual work situations, to large and small groups, and on a one-to-one basis;
  • Must possess sound judgement as well as excellent communication (oral and written), organizational, analytical, interpersonal, group facilitation, coaching/counselling, leadership, and customer service skills;
  • Ability to operate and trouble shoot multi-media equipment;
  • Knowledge of preventive maintenance and quality assurance inspection procedures.



  • Proficient in computer systems/software application related to work such as Word, Excel, PowerPoint, Adobe, outlook and database application;
  • Must possess a valid G driver’s license and be able to upgrade to class DZ as required;
  • Experience developing and delivering adult learning content;
  • Experience in safety critical environment is an asset;
  • Previous supervisory experience is a definite asset;
  • Post-secondary education in a technical field.


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